Terms of Service

Last Updated: November 9, 2025

Welcome to CityNest Fountain Valley Tree Services. By using our services, you agree to these terms. Please read them carefully.

Our Services

We provide professional tree care services including tree removal, trimming, pruning, stump grinding, emergency services, and more. All services are performed by trained professionals following industry safety standards.

Scheduling and Estimates

We offer free quotes for all services. Estimates are valid for 30 days unless otherwise specified. Service appointments are scheduled based on availability and weather conditions. We will notify you if we need to reschedule due to unsafe weather.

Payment Terms

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, checks, and major credit cards. For larger projects, we may require a deposit before beginning work.

Property Access and Preparation

You agree to provide clear access to the work area and remove any obstacles that could interfere with our equipment or crew safety. You are responsible for notifying us about underground utilities, sprinkler systems, or other hidden hazards on your property before we begin work.

Permits and Regulations

Some tree work may require permits from local authorities. We can help you understand permit requirements, but you are ultimately responsible for obtaining any necessary permits before work begins. We will not proceed without required permits in place.

Liability and Insurance

We carry full liability insurance and workers compensation coverage. While we take every precaution to protect your property, tree work involves inherent risks. We are not liable for pre-existing property damage, hidden defects, or damage caused by acts of nature during service delivery.

Cancellation Policy

If you need to cancel or reschedule your appointment, please give us at least 24 hours notice. Cancellations with less notice may result in a service fee. We reserve the right to cancel services due to unsafe conditions or equipment failure.

Warranty

We stand behind our work. If you are not satisfied with our service, please contact us within 7 days and we will work to resolve the issue. Our warranty does not cover damage from weather, pests, disease, or improper care after service completion.

Changes to Terms

We may update these terms from time to time. Continued use of our services after changes are posted means you accept the updated terms.

Contact Us

If you have questions about these terms, please contact us at (657) 329-2812 or hello@fountainvalleytreeservices.com.