Privacy Policy
Last Updated: November 9, 2025
At CityNest Fountain Valley Tree Services, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect information that you provide to us directly when you:
- Request a quote or consultation
- Schedule a service appointment
- Call or email us with questions
- Fill out forms on our website
- Make a payment for services
This information may include your name, address, phone number, email address, property details, and payment information.
How We Use Your Information
We use your information to:
- Provide quotes and schedule services
- Communicate with you about your service needs
- Process payments and maintain billing records
- Improve our services and customer experience
- Send service reminders and follow-ups
- Comply with legal obligations
We will never sell your personal information to third parties.
Information Sharing
We only share your information with trusted partners who help us run our business, such as payment processors and scheduling tools. These partners are required to keep your information confidential and use it only for the services they provide to us. We may also disclose information if required by law or to protect our rights and safety.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can disable cookies in your browser settings, but this may affect website functionality.
Your Rights
You have the right to:
- Access the personal information we have about you
- Request corrections to your information
- Ask us to delete your information
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us at (657) 329-2812 or hello@fountainvalleytreeservices.com.